We continue to support you!

The measures to contain the corona virus are clearly noticeable for our industry.
Pickup and Transport

Your transport orders will continue to be processed during lockdown. However, delays may occur due to closed car dealerships. In case of self-collection , please make sure to arrange an appointment with the respective car dealership in order to avoid misunderstandings in case of irregular opening hours.
If you already have a collection slip , please contact the dealership directly. If you cannot reach the dealership or if you do not have a pick-up slip, please contact us at 030 311 96 400.

Auctions

In contrast to physical car auctions, our online auctions can continue unaffected. However, please note the changed auction dates on holidays.

Customer service

Especially in these times we would like to support the trade actively. Therefore, the customer service is available in the usual strong staff. Should you not be able to reach us due to the increased call volume, we will call you back immediately or you can write to us at hilfe@caronsale.de.

We thank you for your understanding and trust.
Your CarOnSale Team

Frequently asked questions about CarOnSale
and the handling of the coronavirus (COVID-19)

Can I continue to use CarOnSale for the marketing or purchase of vehicles?

Yes! due to the digital structure of our platform you can continue to rely on the extensive online service of CarOnSale. This includes both the advertising and online auctioning as well as the online purchase of vehicles and the subsequent purchase procedure.

Are there any restrictions that I might have to expect?

The booking of transports and expert appointments is still possible for you.
At present, however, there may be restrictions with regard to expert appointments, as well as transport and collection processes.
Our transporters and vehicle experts are dependent on adhering to all hygiene regulations and ensuring that the required documents are handed over without contact.
If the transport you have booked cannot be carried out due to the current situation, you will be contacted by our customer service to clarify the further handling individually.

How can I find out whether a vehicle location still delivers vehicles?

Due to the unsteady situation, the situation of our consignors can change quickly. Therefore, please contact our customer service directly so that we can clarify your request individually with you. You can reach our customer service by phone from 09-18 o'clock under +49 911 3749141 or by e-mail to info@caronsale.de.

Do I have to pay for my auctioned vehicle even though I cannot pick it up at the moment?

Yes! Your auctioned vehicle must be paid in full and immediately. Only then can we ensure that you can pick up vehicles or, in the event that pickup is impossible, that you do not have to pay a storage fee.

Who can I contact if I have any other questions?

For questions of any kind you can reach CarOnSale from Monday-Friday from 09-18 o'clock by phone at +49 911 3749141 or by e-mail to info@caronsale.de.

How do I proceed if it is currently not possible for me as a consignor to hand over vehicles?

In the event that you, as a consignor, are currently unable to return any vehicles for private or legal reasons, we ask you to inform our customer service immediately. CarOnSale will take care of the organisation of all further steps.